Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the website operated by FORTUNAT LTD (“we,” “us,” or “our”) and the purchase of products through our website, www.thepianissimo.com. By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return Policy, which are incorporated by reference. If you do not agree with these Terms, please do not use our website or services.
1. Company Information
FORTUNAT LTD is a private limited company registered in England and Wales under company number 16098957.
Registered Office: Holborn Gate, 330 High Holborn, Suite 505, 5 Desk Suite, London, England, WC1V 7QH.
Email: contact@thepianissimo.com
Phone: +44 7360 498800
2. Products
We specialize in the sale of high-quality scented candles and related products. Product details, including fragrance, weight, composition, safety instructions, and intended use, are provided on each product page. We strive to ensure that all descriptions, images, and specifications are accurate and up to date. However:
- Slight variations in color, scent, or appearance may occur due to screen display differences or individual perception.
- Product images are for illustrative purposes and may not reflect the exact appearance of the item.
- We reserve the right to modify or discontinue products without prior notice, subject to fulfilling existing orders.
3. Pricing and Payment
3.1 Pricing
- All prices are displayed in Euros (EUR) and include applicable taxes, such as Value Added Tax (VAT), unless otherwise stated.
- Shipping costs are calculated based on the delivery destination and method selected at checkout and are clearly displayed before order confirmation.
- We reserve the right to adjust prices at any time before order confirmation due to changes in costs, market conditions, or errors in pricing. If a pricing error occurs, we will notify you and offer the option to proceed at the correct price or cancel the order.
3.2 Payment
- We accept payments via major credit and debit cards (e.g., Visa, MasterCard, American Express) and other secure payment methods available at checkout.
- Payments are processed through trusted third-party payment processors, ensuring compliance with Payment Card Industry Data Security Standards (PCI DSS). We do not store or have access to your payment card details.
- All transactions are encrypted for security. You are responsible for ensuring sufficient funds or credit are available at the time of purchase.
- If a payment is declined or flagged for fraud, we reserve the right to cancel the order and notify you.
4. Order Process and Contract Formation
4.1 Order Placement
- When you place an order, you will receive an email acknowledging receipt of your order (“Order Confirmation”). This does not constitute acceptance of your order.
- A contract is formed only when we dispatch your order and send a dispatch confirmation email (“Dispatch Confirmation”).
- We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of:
- Product unavailability.
- Suspected fraudulent activity.
- Pricing or product description errors.
- Violation of these Terms.
If an order is canceled, we will notify you promptly and issue a full refund for any payments made.
4.2 Order Modifications
- Once an order is placed, modifications (e.g., changes to items, quantities, or delivery address) cannot be guaranteed. Please contact us immediately at contact@thepianissimo.com if you need to amend your order.
5. Shipping and Delivery
5.1 Shipping Location
- Orders are shipped from our logistics partner: Quivo, 62 Boulevard Henri Navier, Lot 1-3, 95150 Taverny, France.
- We ship to addresses in the UK, EU, and select international destinations as specified on our Shipping Policy page.
5.2 Delivery Times
- Estimated delivery times are provided on our Shipping Policy page and during checkout. These are estimates only and not guaranteed.
- Delivery times may vary due to factors such as destination, shipping method, customs clearance (for international orders), or unforeseen events (e.g., weather, strikes).
5.3 Delivery Responsibilities
- You are responsible for providing accurate and complete delivery information (e.g., address, contact details). We are not liable for delays, non-delivery, or additional costs resulting from incorrect or incomplete information.
- If a delivery attempt fails due to your absence or incorrect details, additional fees for re-delivery or return may apply.
- Risk of loss or damage to products passes to you upon delivery or when you nominate a third party (other than the carrier) to receive the goods.
5.4 Customs and Duties
- For international orders outside the EU, you are responsible for any customs duties, import taxes, or fees imposed by your country. These are not included in our prices or shipping fees.
6. Right of Withdrawal (UK & EU Consumers)6.1 Eligibility
- If you are a consumer (not purchasing for business purposes) in the UK or EU, you have a statutory right to cancel your order under the Consumer Contracts Regulations (UK) or EU Consumer Rights Directive, without providing a reason, within 14 calendar days from the day you or your nominated third party (not the carrier) receives the goods.
6.2 Exercising the Right
- To cancel, notify us in writing via email at contact@thepianissimo.com or use the model cancellation form provided in our Return Policy.
- Your cancellation request must be sent before the 14-day period expires.
6.3 Return Process
- You must return the goods within 14 days of notifying us of cancellation, in their original condition and packaging, to:
Returns Address: Quivo, 62 Boulevard Henri Navier, Lot 1-3, 95150 Taverny, France. - You are responsible for the cost of return shipping unless the item is faulty or incorrectly shipped.
6.4 Exceptions
- The right of withdrawal does not apply to:
- Products made to your specifications or personalized.
- Sealed products (e.g., candles) that have been opened or used, for health and hygiene reasons.
7. Effects of Withdrawal
- If you validly cancel your order, we will refund all payments received, including standard delivery costs (but not additional costs for premium delivery options), within 14 days of receiving the returned goods or proof of return (e.g., a tracking number).
- Refunds will be issued using the same payment method as the original transaction, unless otherwise agreed. No additional fees will be charged for the refund.
- We may withhold the refund until we receive the goods or proof of return.
8. Return Conditions
To qualify for a refund:
- Products must be unused, in their original condition, and in their original packaging.
- You must include proof of purchase (e.g., order number or receipt).
- Returns must be sent to the address specified in Section 6.3 at your expense, unless the item is faulty or incorrect.
- We reserve the right to refuse refunds for items that are used, damaged (beyond normal wear from inspection), or not in their original packaging.
9. Faulty, Damaged, or Incorrect Items
9.1 Notification
- If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of receipt at contact@thepianissimo.com, providing:
- Your order number.
- A description of the issue.
- Clear photos or videos of the item and packaging.
9.2 Resolution
- We will assess the issue and, at our discretion, offer:
- A replacement product at no additional cost.
- A full refund, including any shipping costs incurred.
- We will provide a prepaid return label for faulty or incorrect items.
- Refunds or replacements will be processed within 14 days of receiving the returned item.
9.3 Consumer Rights
- Nothing in these Terms affects your statutory rights under applicable consumer protection laws, including rights to a repair, replacement, or refund for faulty or misdescribed goods.
10. Limitation of Liability
10.1 General
- To the fullest extent permitted by law, FORTUNAT LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your purchase or use of our products.
- Our total liability for any claim arising under these Terms shall not exceed the amount paid by you for the products in question.
10.2 Force Majeure
- We are not liable for delays, non-performance, or failure to deliver due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, war, terrorism, customs delays, or supply chain disruptions.
10.3 Product Use
- You are responsible for using our products in accordance with the safety instructions provided. We are not liable for damage or injury caused by improper use, storage, or handling of our products.
10.4 Statutory Rights
- Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded under applicable law.
11. Intellectual Property
- All content on our website, including text, images, logos, and designs, is the property of FORTUNAT LTD or its licensors and is protected by copyright, trademark, and other intellectual property laws.
- You may not reproduce, distribute, or use any content from our website without our prior written consent, except for personal, non-commercial use.
12. Privacy and Data Protection
- We process your personal data in accordance with our Privacy Policy, available at www.thepianissimo.com/privacy-policy.
- By placing an order, you consent to the collection, use, and sharing of your data as described in the Privacy Policy, including for order processing, delivery, and customer support.
13. Governing Law and Jurisdiction13.1 Applicable Law
- These Terms are governed by and construed in accordance with the laws of England and Wales, except where mandatory local laws apply (e.g., EU consumer protection laws).
13.2 Jurisdiction
- Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer residing in the EU or another jurisdiction with mandatory consumer protection laws, in which case you may bring proceedings in your country of residence.
13.3 Alternative Dispute Resolution (ADR)
- If you are an EU consumer and wish to resolve a dispute out of court, you may use the EU’s Online Dispute Resolution platform at http://ec.europa.eu/odr. Please contact us first to attempt resolution.
14. Amendments to Terms
- We may update these Terms at any time to reflect changes in our practices, legal requirements, or operational needs. The updated Terms will be posted on our website with the effective date.
- By continuing to use our website or services after changes are made, you agree to the revised Terms.
15. Miscellaneous
15.1 Entire Agreement
- These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and FORTUNAT LTD regarding your use of our website and purchase of our products.
15.2 Severability
- If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 No Waiver
- Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.
15.4 Assignment
- You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations to a third party without your consent, provided your rights are not diminished.
16. Contact Us
For questions, complaints, or further information about these Terms, please contact us at:
Email: contact@thepianissimo.com
Phone: +44 7360 498800
Address: Holborn Gate, 330 High Holborn, Suite 505, 5 Desk Suite, London, England, WC1V 7QH For returns, please use the address specified in Section 6.3.
Last Updated: July 02, 2025
